How does this work?

  • “The TSA will want to know what boards are doing to make every tenant matter. Boards need to be in control of their organisations and take responsibility for delivering excellent services.”

    Peter Marsh, Chief Executive, Tenant Services Authority (TSA)

  • “Best? That's not good enough! I want better than your best, I want sheer unadulterated brilliance.”

    42nd Street

This HQN toolkit will help housing association, ALMO and TMO board members assess how effective they are at governing their organisation.

Our aim is to ask the correct questions to provoke an honest examination of what is going well and what needs to be improved. There are rarely uniform right and wrong answers to these questions.