Question 2 (of 13) Open question help

Does the board have the right skills and knowledge base?

Poor:

  • Sketchy knowledge of customer base
  • Too easily reassured by senior staff on key issues like risk, finance, asset management and development
  • Rose-tinted view of performance levels with limited back-up evidence
  • Training is optional and/or an excuse for a ‘jolly’

Excellent:

  • Understand the current and projected customer base and how this must affect service delivery
  • Solid grip on key issues like risk, finance, asset management and development
  • Aware of current performance levels with firm plans to improve
  • Understand training needs with effective training programme in place

Select the option which matches your assessment of the board's performance for the question posed